Shipping policy
Shipping Q&A: Your Guide to Getting the Goods! 🛒✨
Hey, awesome shopper! Wondering how your treasures get from us to you? We’ve turned our shipping policy into a Q&A that’s as fun as a barrel of monkeys (and way more useful). Check it out below—everything you need to know, with a sprinkle of playfulness!
1. What shipping options do you offer? 🚛✈️
A: Oh, we’ve got choices for days!
- International Shipping: We’re going global, baby! Delivered by one of Chinese carriers which we have tested successfully to Us and Canada, and we can also ship to more countries (see Q4 for deets)!.
2. How long will it take for my order to arrive? ⏳
A: Great question! Here’s the scoop:
-
International Shipping: A worldly journey of 8-15 business days, depending on your spot on the map.
Heads-up! It is estimates—stuff like weather, carrier oopsies, or customs might slow things down. Holidays can get wild too, so patience is your superpower! 🙌
3. How much will shipping cost me? 💸
A: No sneaky fees here—we keep it real!
- Costs depend on prices. You’ll see the price at checkout.
- Free Shipping Bonus: Spend $60 or more, and we’ll cover shipping!
- International: These fancy options cost extra, but we’ll show you the damage before you pay.
Transparency is our jam—shop with confidence! 😉
4. Are there any shipping limitations I should know about? 🌎
A: A few little rules to keep things smooth:
- International Shipping: We deliver to:
- Asian
- Hong Kong
- Japan
- Macao
- Malaysia
- Singapore
- South Korea
- Europe
- Belgium
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Russia
- Spain
- Sweden
- Switzerland
- United Kingdom
- North America
- Canada
- United States
- Oceania
- Australia
- New Zealand
but you’re on the hook for customs fees, taxes, or duties.
No stress—we’ll sort it out if there’s a hiccup! 💌
5. Can I track my order? 📦🔍
A: You betcha!
- Once your order’s on its way, we’ll email you a tracking number. Stalk your package on 17track: https://www.17track.net/en!
- International: Depends on the country, but we’ll keep you posted as best we can.
Lost? Hit us up online or at wedesignwool@gmail.com—we’re your personal package detectives! 🕵️♀️
6. What if my package gets lost or arrives damaged? 😱
A: Don’t freak—we’ve got your back!
- Lost Packages: If it’s late past the estimated date, ping us at [wedesignwool@gmail.com contact form. We’ll hunt it down with the carrier.
- Damaged Goods: Yikes! If it arrives beat up, email us within 5 days with pics. We’ll replace it or refund you, easy-peasy.
- International: Might take extra steps, but we’re with you all the way! You’re covered, fam! 🌟
7. When will my order be processed? ⏰
A: We’re on it like glitter on glue!
- Standard Orders: Processed in 10 business days.
- Custom Orders: Need a little TLC, so add 3-5 business days.
Quick Note: Shipping times (from Q2) kick in after processing. So, if processing is 2 days and shipping is 3-5, you’re looking at 5-7 days total.
Good things take time, but we’re hustling for you! 😉
8. Is there anything else I should know about shipping? 🤔
A: Oh, just a few fun extras!
- Carriers: We roll with pros like Canada Post, UPS, FedEx, DHL, USPS. Your stuff’s in good hands!
- Shipping Confirmation: We’ll email you tracking deets the second it ships—check your inbox!
- Holiday Vibes: Busy seasons might mean longer waits. Shop early to beat the rush!
Still curious? Holler at wedesignwool@gmail.com or chat us at business hour—we love chatting with you! 💬
Boom! You’re a shipping expert now! 🏆
This Q&A spills all the tea on how your orders get to you. If anything’s fuzzy, reach out—we’re here to help. Happy shopping, you rockstar! 🛍️✨